Please read these terms and conditions carefully.
Terms & Conditions
By viewing and using our website, you are agreeing to the terms that appear below and those contained in the separate Privacy and Cookies notice. These terms & conditions apply to both personal and business users of the website.
The site is owned and run by Registry Trust Limited, a not for profit company limited by guarantee (registered in Cardiff No 1896592) and based in England. Our address is 3rd Floor, 12 Carthusian Street, London, EC1M 6EB and we can be contacted by post at this address or by email at info@trustonline.org.uk
We may make changes to any of the web pages or content (including these terms & conditions) at any time. Changes to the terms and conditions will be indicated by displaying the Date of Last Issue at the end of these terms & conditions. By continued use of the website after we make the changes, you are agreeing to the changes.
The TrustOnline website may from time to time be unavailable to allow for essential maintenance and updates and Registry Trust Limited cannot guarantee the availability of the site. Please return to the site the following day if it is after 1900 or any time on a Sunday and after 2 hours if it between 0800 and 1900 Monday to Saturday.
Should you have a complaint
If you are dissatisfied with the service you have received from Registry Trust we would like to hear from you. To read our full Complaints Policy and Procedure which explains how to contact us and how we handle complaints please click here. Please note to download this document you must have Adobe Reader installed on your computer or you can download the free Adobe reader software by using the following link :
If you wish to make a complaint please download the complaint form here which will help you supply the information we need to investigate and to respond to you. All complaints are monitored internally and will be treated in priority order. If you are not satisfied with the response given to you our Complaints Policy and Procedure also explains how your complaint may be escalated.
Alternative Dispute Resolution
In accordance with The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 (as amended from time to time) Registry Trust has selected The Ombudsman Service Limited ( https://www.ombudsman-services.org ) as its nominated alternative dispute resolution (ADR) service provider.
Alternative Dispute Resolution
Please be aware that businesses are not obliged to use an ADR service and Registry Trust has chosen not to. Registry Trust has an established complaints procedure outlined in the document outlined in the above section. This includes escalation to an independent consumer rights professional who fulfils the function of ombudsman for complaints about our actions or service.
There is an online dispute resolution platform maintained by the European Commission. This can be found at: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage It is intended to assist with the resolution of domestic and cross-border disputes concerning on-line purchases by channelling disputes to national ADR bodies. However, your attention is drawn to the text in bold above explaining that Registry Trust has chosen not to use an ADR service.
Content of this website
We or our licensors own all the rights to all the materials contained in the website (we call this ‘the content’) this includes patents, copyright, database rights and trademarks.
As a user you can:
- View and display the content on a computer screen
- Print individual pages on paper and make a reasonable number of photocopies
- Store the content in electronic form on your computer for your personal use or for account customers their own business use
We do not give you the right and you must not pass on, sell, publish or make profit from any of the content without first getting written agreement from Registry Trust Limited. By making trademarks and logos available on the web site, we are not giving you permission to use them.
Liability of users of the website
The content of this website contains personal data held as part of the registers containing judgments, orders and fines. We are obliged to make this information available for a fee to anyone who wishes to search the register.
We update the content from data that is supplied to Registry Trust from a number of sources and we take reasonable care to check that the content is accurate and complete before we add it to the website. We will not be responsible for any mistake, internet access or for the accuracy of the content in any way and you enter data, download, print or use the content entirely at your own risk.
You are advised that any content downloaded onto your computer or printed should be used solely for your own personal or business use and is subject to the Data Protection Acts. If you use this content for any business purpose and store the data in any form, you will need to comply with the Data Protection Act of 2018, which covers the usage, storage and deletion of such data. You can obtain more details from the Information Commissioner’s Office on their official website at https://ico.org.uk/
Paying for searches of the registers
Access to the register by way of a search will incur a fee payable prior to each search made by you. If you opt to pay on-line by our secure payment facility, Registry Trust Limited will not store any information in respect of your credit or debit card as these are processed by a reputable third party.
If you are a business user your account must be in credit before you can make a search and the fee will be deducted from your credit balance each time a search is made.
It is your responsibility to check that the details of the search have been entered correctly when submitting the search request. Fees cannot be refunded once a search has been made even if the user has incorrectly entered the data used in the search.
By agreeing to these terms and conditions you are giving consent to waive the 14-day cooling-off period and will therefore not obtain a refund for the search.
Links to other websites
The website contains links or references to other websites or services provided by organisations that are independent from Registry Trust Limited. Although we include these links we do not in any way endorse, recommend or promote the products or services contained in these websites. If you have any complaints about the material on these sites you should contact the party providing the website or service.
You must not link to this site without first getting the written permission of Registry Trust Limited.
Legal Jurisdiction
The terms will be governed by, and interpreted under English Law. You agree by using this site that the English courts will have full authority to settle any dispute that may directly arise or are in connection with these Terms & Conditions.